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Frequently Asked Questions

Do I need to create an account to shop?

  • You can check out as guest, without creating an account.
  • However, by creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.


What forms of payment do you accept?

  • We accept secure payments via PayPal. 
  • We accept International credit cards such as VISA, Mastercard, American Express, JCB, Discover, Diners Club, etc.
  • Note that additional exchange fee may apply if your currency is other than US dollars.


What is your shipping policy? 

Shipping destinations:

  • We ship all over the world. 

 Shipping time & carriers:

  • All orders will be shipped out within 2 business days.
  • International orders will be delivered in 15-20 business days via 4PX Express or DHL Ecommerce.
  • Shipping time might vary depending on location, shipment method and other factors.
  • Affected by COVID-19, there may be some delay on the delivery.

    Shipping cost:

    • We offer free shipping worldwide for orders over $5
    • A fixed shipping fee of 5 USD will occur at the check out page if your order amount is less than $5. 


      What is your return policy?

      Your 100% satisfaction is important for us. We offer a 60-days Return & Exchange Policy:

      • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
      • Timing: we have a 60-days Return & Exchange Policy, since the day item was received.
      • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
      • For returns, please email with the subject 'Returns' and include your order number, name and the reason for the return.
      • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
      • Please note that customers are responsible for shipping costs of returned items.
      • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
      • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

      Do you have any discounts?

      • Yes. Please click DISCOUNTS to check discount details.

      Do you have special offer for wholesalers?

      • Yes. We expect long-term collaboration with distributors and wholesalers. Special discounts are available for bulk orders. Please click WHOLESALE to check details. 

      Do you have private label service(OEM)?

      • Yes. Are you planning to build your own brand and looking for a supplier? We are ready to help you with your lash business. Please click PRIVATE LABEL to check the details.